CARE4 SLA

GLOBAL SERVICE LEVEL AGREEMENTS & OPTION PLANS

With over 45 years of experience in the field of professional broadcast technology, Lawo stands for reliability and innovative technology with a worldwide reputation. Every one of our products combines solid engineering and innovation with outstanding quality. We are pleased to introduce a new program specifically designed to support our full range of workflow and infrastructure solutions, offering our customers a comprehensive range of solutions for the provision of enhanced service and support that extends far beyond our standard warranty coverage.

With Lawo’s CARE4 Enhanced Services Program, your business can now take advantage of continued updates and upgrades to your Lawo products and software to ensure that, as your business evolves, your hardware and software infrastructure investment will evolve with you. In addition, you receive the benefit of Lawo’s world class engineering expertise, training and configuration support to stay current with rapidly changing demands of live content production and delivery.

COVERING THE FULL RANGE OF LAWO WORKFLOW AND INFRASTRUCTURE SOLUTIONS

  • mc² Audio Production Consoles
  • Nova Series Routers
  • V__line Video Processing and IP Transport Solutions
  • V__matrix Software-defined IP Routing & Processing
  • A__UHD Core Ultra-high-Density Network DSP Engine
  • A__line Audio Stageboxes
  • ruby Radio Mixing Consoles with AES67 & RAVENNA
  • crystal Radio On-Air Consoles
  • sapphire Production Consoles
  • VisTool Custom Software
  • VSM Control 
  • theWALL
  • SMART Broadcast Network Monitoring, Packet Inspection, Media & Network Analyzer

Detailed information about Lawo's global service level agreements and option plans can be found here


1 - Depending on courier’s response time
2 - While spares are available from stock
3 - FOC shipping to EU and NA destinations only. ROW customers shall bear incurred taxes and duties
4 - Service days calculated based on product sales volume. Platinum receives maximum days
5 - Excluding travel and accommodation expenses
6 - During business hours only – Rastatt, Germany

Download Lawo's Latest Products PDF